Relationship Manager

Job Summary

The Relationship Manager is responsible for driving business growth by managing corporate clients, developing new business opportunities, and ensuring exceptional guest experiences. The role focuses on building long-term relationships, increasing brand visibility, and enhancing customer satisfaction within the restaurant ecosystem.

Key Responsibilities

Business Development

• Identify and develop new business opportunities (corporate tie-ups, bulk bookings, events, parties).
• Generate leads through networking, referrals, and market research.
• Promotes restaurant services, offers, and events to potential clients.
• Achieve monthly and quarterly revenue targets.

Corporate Client Management

• Build and maintain strong relationships with corporate clients and partners.
• Handle corporate bookings, meetings, and event requirements.
• Negotiate contracts, pricing, and service agreements.
• Ensure repeat business and long-term associations.

Guest Relationship Management

• Ensure a high level of guest satisfaction and personalized service.
• Address guest queries, feedback, and complaints promptly.
• Coordinate with operations team to deliver seamless guest experience.
• Maintain VIP guest database and engagement activities.

Coordination & Operations Support

• Work closely with F&B, kitchen, and operations team for event execution.
• Ensure smooth coordination for corporate events and group bookings.
• Monitor service quality and suggest improvements.

Reporting & MIS

• Maintain records of client interactions, leads, and conversions.
• Prepare weekly/monthly reports on business development activities.
• Track performance against targets and suggest strategies.

Key Skills & Competencies

• Strong communication and interpersonal skills
• Sales & negotiation ability
• Client relationship management
• Problem-solving and guest handling skills
• Knowledge of restaurant/hospitality operations
• Target-driven and result-oriented mindset

Qualifications

• Graduate / MBA in Hotel Management, Marketing, or Business Administration preferred
• 8 years of experience in hospitality, restaurants, or hotel industry
• Experience in corporate sales or client handling is an added advantage

KPIs / Performance Indicators

• Revenue generation from corporate clients
• Number of new client acquisitions
• Client retention rate
• Guest satisfaction scores
• Event/bookings conversion ratio