Credit & Collection Supervisor

About the role: This role supports the Credit Collections Manager in executing credit review, risk reduction, and collections processes across the North American region, which currently includes a customer base in the USA, Canada, and Mexico. The Supervisor is responsible for guiding a team of Credit Collections Analysts through daily account management, collections activity, and claims processing — while serving as a key member of the broader customer management team. He/She/They work(s) closely with Sales, Customer Service, and Operations to build positive, lasting relationships with our customer base through responsive and exceptional service. Evaluate the creditworthiness of new and existing customers for review and approval by management Proactively manage potential credit issues, including customer non-payment and order holds, identifying risk trends and communicating findings with recommended action Identify and resolve discrepancies with customer accounts, including reconciling major customer accounts with large volume of transactional data Support the Credit and Collections Manager with financial reports and audit requests where accuracy and timeliness are key Initiate AI driven process improvement projects to increase workflow efficiency and support the team with adoption of new AI tools in a rapidly changing technologic environment Assist the Credit Collections Manager in hiring, onboarding, and developing team members; directly supervise Credit Collections Analysts, providing day-to-day guidance on account management, collections procedures, and claims processing to ensure tasks are completed accurately and escalations are flagged in a timely manner Manage upward to ensure expectations are clearly defined, deliverable deadlines are agreed upon, and commitments are met Assist in continuously improving Credit and Collections procedures and controls, contributing to departmental goals and process efficiency Liaise with multiple functions of the business — including Sales, Customer Service, and Operations — to ensure customer orders are managed and released within established credit limits Build and maintain positive relationships with customers across the North American region, serving as a responsive and professional point of contact for account-related inquiries