Executive-Presales

Strong experience in real estate industry along with exposure to contact center operations. Handle inbound enquiries from various channels (calls, website, walk-ins, campaigns). Make outbound calls to prospective customers and follow up on leads. Qualify leads based on customer requirements, budget, and preferences. Schedule and coordinate site visits for the sales team. Maintain and update lead data in CRM systems. Provide accurate project information to customers (pricing, location, amenities, etc.). Ensure timely follow-ups to maximize conversions. Coordinate with sales and marketing teams for lead closure support. Address basic customer queries and escalate complex issues when required. Required Skills & Qualifications: Experience in real estate pre-sales / telesales / customer support. Strong communication and interpersonal skills. Good understanding of real estate projects and sales processes. Experience working with CRM tools and lead management systems. Ability to handle high call volumes and meet targets. Customer-focused approach with strong follow-up skills. KPIs / Performance Metrics: Communication & persuasion skills Lead management Customer relationship management Time management Problem-solving Number of qualified leads generated Site visits scheduled Lead-to-visit conversion ratio Follow-up effectiveness Customer satisfaction