Executive-Guest Relation

Roles & Responsibility - Ensuring and providing flawless, upscale, professional, and high-class customer service experiences - Analysing customer feedback and providing strategic direction to continuously improve overall rating - Responding to customer needs and anticipating their unstated ones. Core Responsibilities: - Guest management & guest engagement activities - Build good relationships and rapport with guests to make them feel comfortable and address any complaints they might have in a very courteous manner. - Receive guests by greeting them warmly, and attending to their inquiries and also answer inquirers over the phone - Organize events and activities approved by the head office - Maintain orderliness at the front desk by arranging documents accordingly and keeping the front desk area clean all the times. - Report maintenance issues and malfunctioning appliances to the manager for quick repair. -Who are we looking for? - Excellent communication skills - Strong listening skills - Superior organizational skills - Strong time management skills - Adequate capability in Excel, word and PPT