Learning & Development Manager

JOB TITLE: LEARNING AND DEVELOPMENT MANAGER LOCATION: CEBU CITY WORK ARRANGEMENT: WORK ON-SITE EMPLOYMENT TYPE: FULL TIME SHIFT: 7:00AM – 4:00PM COMPANY DESCRIPTION About BSA Solutions Come and be part of the BSA Solutions Inc. team! Where we're not just offering jobs- we're building careers. With offices in both the Philippines and Malaysia, we offer a wide range of diversified roles across various industries, from accounting and IT to marketing and human resources. We are a dynamic, fast-growing company committed to nurturing an inclusive and supportive workplace culture where you can thrive. With a focus on professional development, work-life balance, and competitive benefits, we provide the perfect environment for you to grow both personally and professionally. If you are a talented professional eager to contribute to a world-class team and work with global clients, your next great career move is waiting for you right here. We are a talent outsourcing company with offices in the Philippines and Malaysia. We guide, inspire, and empower young talents to be the heroes that drive business growth. We are more than just a workplace-we are a family. We create a satisfying work environment, one where you'll look forward to coming to every day. A place where the best and brightest minds meet to build a community of successful companies. WHAT DO WE OFFER •Financial Security: Enjoy a stable and competitive salary along with a comprehensive benefits package, including private health insurance and paid time off. •Structured Career Growth: Benefit from clear advancement opportunities, dedicated mentorship, and personalised training programs that go beyond a typical job. •Community and Support: Become part of a collaborative, dynamic team. You'll work in a supportive environment where you can build strong professional relationships and grow together. •Global Career Opportunities: Work with leading companies from around the world and gain international exposure, all from the comfort of your home country. JOB SUMMARY In this role, you will play a key function in designing, delivering, and evaluating high impact learning programs that strengthen the skills and capabilities of BSA employees. You will lead the end to end instructional design process, manage major L&D initiatives, and ensure learning experiences are aligned with organizational goals. You will be responsible for conducting detailed learning needs assessments, creating evidence based training content, facilitating sessions across diverse audiences, evaluating learning effectiveness, and supporting continuous improvement efforts. You will also serve as the lead instructor and program manager for specialized learning programs, including government accredited training. Your contribution will help build a strong learning culture, support capability building across departments, and reinforce the Center of Excellence strategy for organizational development. WHAT YOU’LL DO LEARNING NEEDS ASSESSMENT • Lead comprehensive learning needs assessments through surveys, interviews, performance reports, and focus groups. • Analyze data to identify skill gaps, behavioral gaps, and capability requirements and prepare needs analysis reports with insights, trends, and recommendations for learning interventions. • Collaborate with department heads to validate findings and prioritize capability building needs. • Maintaining a database of learning needs information for quarterly and annual planning and use assessment data to guide annual learning plans and curriculum design. INSTRUCTIONAL DESIGN AND DELIVERY • Develop full training curricula including learning objectives, modules, activities, assessments, and facilitator guides. • Design blended learning programs combining instructor led, digital learning, and microlearning formats • Produce high quality training materials, toolkits, and e learning content. • Apply evidence based instructional design models such as ADDIE, SAM, or Gagné. • Review and update existing courses to maintain relevance and quality. TRAINING DELIVERY AND FACILITATION • Facilitate medium and large-scale training sessions, workshops, and learning events and use a variety of facilitation techniques to engage participants and encourage learning transfer. • Manage classroom dynamics, resolve learner challenges, and provide coaching when needed. LEARNING ASSESSMENT AND EVALUATION • Create assessment tools such as quizzes, case studies, performance tasks, and evaluation forms • Conduct pre and post assessments to measure knowledge gain and skills development • Produce evaluation reports with analysis, insights, and recommendations. • Use data to drive improvements in curriculum and facilitation methods and maintain accurate assessment records for compliance and reporting PROJECT MANAGEMENT IN THE CONTEXT OF L&D • Manage end to end execution of major learning programs, including accredited or compliance-based initiatives. • Develop program timelines, milestones, and resource plans. • Coordinate logistics, materials, communications, and participant management. • Monitor program performance and ensure all deliverables are met and lead project closeout activities and document lessons learned LEARNING EXPERIENCE MARKETING • Create clear and compelling program descriptions, learning pathways, and promotional content • Support marketing of learning initiatives across internal communication platforms. • Track and report learner engagement, participation, and interest levels • Promote learner success stories and certification achievements POLICIES, PROCESS MANAGEMENT AND COMPLIANCE • Ensure all L&D practices comply with organizational policies, accreditation standards, and data privacy rules. • Maintain updated training records, course files, certificates, and compliance documentation. • Participate in audits and implement corrective actions and contribute to the development and improvement of L&D procedures and standards CONTINUOUS IMPROVEMENT AND DATA ANALYTICS • Analyze learning data to identify trends, strengths, and improvement opportunities • Create dashboards and reports to support decision making. • Participate in audits and implement corrective actions and contribute to the development and improvement of L&D procedures and standards. • Recommend process improvements and support implementation • Contribute to annual L&D strategy planning through data driven insights. REQUIREMENTS • Bachelor’s degree in Education, Psychology, Human Resource Development, Communication, or a related field • At least 2–3 years’ experience in learning and development, instructional design, or training facilitation. • Strong understanding of learning and development principles including needs assessment, instructional design basics, and training facilitation. • Proficiency in Microsoft Office applications, especially Excel for tracking and reporting, and PowerPoint for training materials. • Familiarity with Learning Management Systems for uploading content, managing enrollments, and monitoring learner progress. • Experience using survey tools for collecting and analyzing learner feedback and assessment results. • Strong organizational skills for managing training schedules, logistics, documentation, and multiple concurrent tasks. • Ability to prioritize work and meet timelines for training deliverables, materials development, and reporting. • Detail oriented approach to ensure accuracy of learning records, assessment data, and compliance documentation. • Strong written and verbal communication skills for preparing content, reporting insights, and facilitating sessions. • Ability to engage learners in training sessions and encourage participation across diverse audiences. • Strong interpersonal skills to coordinate with leaders, SMEs, partner agencies, and internal teams. • Critical thinking skills to analyze learning data, identify patterns, and support continuous improvement. • Professionalism, integrity, and the ability to handle confidential information with discretion. • Continuous learning mindset and willingness to adapt to emerging tools, methods, and technologies in the L&D field. Ready to apply your expertise in a role that offers both stability and significant growth? If you have a passion for precision and a talent for supporting others, we want to hear from you. Take the next step in your career and apply now to join our world-class team!