PC Desktop Support Analyst I (on-site)

The PC Desktop Support Analyst will assist with performing the daily operational activities, providing front-line technical services. Responsibilities of the PC Desktop Support Analyst includes triaging, diagnosing, and investigating incidents/service requests, resolving incidents/service requests when possible, escalating tickets when appropriate, coordinating communications between team members and customer, closing resolved incidents/requests, and ensuring thorough documentation of relevant details including the steps taken during investigation and resolution. The PC Desktop Support Analyst will assist with maintaining, analyzing, repairing, and performing upgrades to computer systems, telecommunication devices, printers, fax...