About The Role

Provides superior customer service, positively effects interactions with customers and employees, and has the resiliency to deal with difficult customers in all types of business conditions and the ability to work harmoniously with coworkers. - Assigns guest accommodations in accordance with current procedures.- Handles assigned bank properly and performs account postings.- Maintains knowledge of hotel occupancy status, special events, in-house groups and other situations affecting the reception desk's daily operation. - Accepts same day and advance reservations as required.- Processes guest accounts upon checkout in an efficient and accurate manner. - Maintains guest relations in a positive manner. If unable to satisfy guests' complaints, refers guest to appropriate...

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Front Desk Clerk