About The Role

Adheres to all departmental and property policies and procedures regarding guest service standards. - Receives internal and external calls in order to answer questions, direct calls, or provide general information. - Logs and distributes hotel guest messages and wake-up calls. - Meets department standards regarding dialogue and customer courtesy. - Monitors security calls and provides accurate information to appropriate authorities during emergencies. - Maintains knowledge of hotel occupancy status, special events, in-house groups, and other situations affecting the reception desk’s daily operation. - Resolves service issues according to established procedures. - Maintains ongoing knowledge of the property’s services and entertainment opportunities. - Performs certain Front Desk...

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Guest Services Agent