Operations Team Member I

Purpose of the Job To play a crucial role in ensuring the smooth execution of courier import operations. With a focus on compliance, customer service, and shipment tracking, this role supports the efficiency and reliability of our express services based in Poyle (Slough). The shift pattern for this role: Monday – 05.00 am to 01.30 pm Tuesday – Day off Wednesda y - Day off Thursday - 05.00 am to 01.30 pm Friday - 05.00 am to 01.30 pm Saturday - 05.00 am to 01.30 pm Sunday - 05.00 am to 01.30 pm Please note: Sponsorship is not available for this role Job Description Compliance with the clearance of courier imports Handle customer calls and deal with customer queries Track and Trace of inbound shipments Freedom shipments Resolve Station problem queues Clear outstanding shipments Job Requirements - Experience and Education Have an understanding of import clearances Has an understanding of customer services Proficiency in Descartes E-Customs and CNS required Proficiency in Excel and Word An understanding of geographical locations Leadership Behaviors Building Outstanding Teams Collaborate & break silos Execution & Accountability External focus Growth mindset Inclusion Innovation Setting a clear direction Simplification Skills Administrative Skills Attention To Details Flexibility And Adaptability Safety And Quality Awareness Time Management