Expert Field Service Technician

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

Expert Field Service Technician

Xylem is looking for an Expert Field Service Technician to report to our Garner, NC location and provide field service support for customer equipment across multiple customer sites and locations.

What your day will look like as an Expert Field Service Technician

The Expert Field Service Technician is responsible for installing, maintaining, troubleshooting, repairing, and servicing advanced mechanical, electrical, and diesel-powered equipment at customer sites. This role works independently with minimal supervision while supporting multiple systems and customers, ensuring equipment operates safely and efficiently. The technician will perform preventative maintenance, manage parts inventory, identify and correct safety concerns, and provide exceptional customer support while serving as a technical resource for junior team members.

This position requires frequent travel to customer locations, with overnight stays depending on business needs.

Benefits for Expert Field Service Technicians

• Health, Dental, and Vision insurance available on your first day of employment
• Generous retirement savings plan
• Generous PTO package and paid holidays
• Career progression and professional development opportunities
• Company wellness, recognition, and employee discount programs

Our Total Rewards Program goes far beyond base compensation by providing a rewarding work experience and a competitive benefits package. If you believe you would be a great fit for our team, we encourage you to apply today.

Position Requirements for Expert Field Service Technicians

• High school diploma or equivalent
• Ability to obtain required customer clearances (TWIC, DISA, etc.)
• Ability to obtain a DOT Medical Card
• Clean driving record
• Valid driver's license
• Completion of required driver qualification documentation, including MVR, FMCSA, and DOT compliance requirements
• 3–7 years of technical field service or related work experience preferred

Preferred Skills and Experience

• Strong mechanical, electrical, diesel, or fusion equipment experience (depending on business unit)
• Ability to troubleshoot complex mechanical and electrical systems using sound critical thinking and diagnostic skills
• Experience performing preventative maintenance and equipment repairs in the field
• Ability to work independently while coaching and mentoring less experienced technicians
• Strong customer service and communication skills
• Proficiency with Microsoft Office and smart devices
• Ability to clearly communicate technical information to customers and internal teams
• Proven ability to identify issues, develop solutions, and deliver results in dynamic environments
• Commitment to maintaining a safe work environment and protecting both company and customer equipment
• Ability to work collaboratively while demonstrating accountability, innovation, and ownership

**The estimated salary range for this position is $29/hr-$35/hr. Job postings will include a wide salary range, with each role's pay falling within that range. Actual starting salary is based on factors such as skills, experience, location, and market conditions.**

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Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.

At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.

Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation