Director, Clienteling & Loyalty

Brooks Brothers is seeking a Director of Clienteling, Loyalty & Gifting to lead the strategy, development and execution of customer experiences and engagement across critical revenue driving businesses. This role elevates the personalized experiences to exceed the expectations of the modern luxury customer – delivering integrated high-touch, relationship-driven moments that deepen loyalty and drive measurable business impact. This leader works cross-functionally with Retail, eCommerce, Marketing, Analytics, IT and Store Operations teams to deliver on the 1818 Promise in all channels – retail (full price and factory) and ecommerce. This role is instrumental in strengthening brand loyalty within the luxury segment by elevating personalized...