About The Role

This position has a strong emphasis on customer service to our patients. - Must ensure quality patient scheduling, positive telephone etiquette and customer satisfaction in support of the mission of Cooper University Hospital. - Serve as the front line contact person for all incoming patients. - Greet, register, schedule, collect point of service copays and provide general information to patients and their families using AIDET. - Must have the ability to be organized, take independent action and project Cooper’s values to both customer and co-workers. - Serves as patient’s non-clinical navigator during discharge coordination.

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