Mid- Level Knowledge Manager

DMI is seeking a Mid-level Knowledge Manager to join us. In this role, you will develop, maintain, and continuously improve the organization's IT knowledge management program, enabling efficient service delivery and an exceptional customer experience. Working closely with Service Desk personnel, technical support teams, and business stakeholders, you will ensure that knowledge articles, standard operating procedures (SOPs), work instructions, and technical documentation remain accurate, current, and easily accessible through ServiceNow. Your efforts will improve first-call resolution, enhance self-service capabilities, and promote consistency across enterprise IT...