ERP Business Analyst - Sales & Customer Service

The ERP Business Analyst serves as the primary liaison between business stakeholders and ERP delivery teams, specializing in Sales & Customer Service. This role bridges business needs and ERP system capabilities, translating complex requirements into scalable, value‑driven solutions. The analyst plays a key role in East Penn’s SAP S/4HANA implementations, enhancements, and ongoing optimization, ensuring alignment with business processes, enterprise standards, and strategic objectives. A strong background in sales operations and customer service is essential to understanding commercial workflows, customer expectations, and end‑to‑end...