Global Transaction Payment Senior Service Associate

East West Bank is seeking a GTP Senior Service Associate. Reporting to the Global Transactions Services Group Manager, the employee is responsible for delivering an elevated level of world-class customer service through various inbound and outbound channels for commercial customers with Treasury Management Products. The Senior Service Associate will be responsible for handling customer inquiries and providing issue resolution within established guidelines, following department procedures, and making sure to deliver within established service levels. Provide prompt and courteous customer service to both internal and external customers. Will be familiar with the latest security controls offered...