About The Role

As a Customer Communications Support Manager, you will lead enterprise voice, video, and unified communications services for the Defense Counterintelligence and Security Agency (DCSA) Customer Support Services (CSS) contract across multiple security enclaves. You will oversee audio/visual (A/V) infrastructure, conference room sustainment, video teleconferencing (VTC) operations, and Tier II/III escalation for unified communications incidents. You will provide engineering and operational leadership for the communications stack including Cisco Unified Communications Manager (CUCM), Unity Connection, and voice/video protocols (SIP,...

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