About The Role

Empower AI is seeking an experienced Technology Manager to provide expertise in implementing Salesforce technical solutions in a contact center environment. Responsibilities: - Manage IT projects within contact center environment - Implement Salesforce technical solutions - Implement and manage intelligent IVR, Chatbot, live Chat, VOIP telephony, ACD/CTI, CRM, KM, and associated tools. - Evaluate emerging contact center technologies and present findings to stakeholders - Facilitate work sessions with business users to understand business processes and requirements

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