Computer User Support Specialist Advanced

Job Summary Galapagos Federal Systems, LLC is seeking a motivated and experienced Computer User Support Specialist – Advanced to join our team supporting the Regional Network Enterprise Center (RNEC) Baseline Support Team. In this role, you will provide advanced technical support by diagnosing and resolving hardware, software, operating systems, and network-related issues. You will use remote support tools and an enterprise ticketing system to manage, track, and document service requests while delivering timely, high-quality customer support. The ideal candidate is a customer-focused IT professional with strong technical expertise, excellent troubleshooting and communication skills, and the...