Manager - Technical Support

The Technical Support Manager is a senior position within the Granicus Technical Support organization. As a functional leader you will be responsible for all aspects of team leadership within the Technical Support Team: from recruiting, coaching, performance management and service delivery. We run a 24/7/365 operation and you will be responsible for ensuring staffing across phone, chat, portal and email channels across our worldwide locations. As an experienced team builder, you will be tasked with partnering with our product, engineering and implementation teams to solve customer problems and champion a world-class customer experience. You will also be interfacing with clients regularly, by dealing with customer escalations quickly and efficiently and gathering...