IT Support Analyst - End User Technology & Experience

We are seeking an experienced IT Analyst to provide Tier 2 and Tier 3 technical support for the New York office while contributing to the End User Technology & Experience team. This role is responsible for delivering high-quality, hands-on support and ensuring a seamless end-user experience across desktop, collaboration, AV, and telephony technologies. The position partners closely with IT leadership, Facilities, and cross-functional teams to support office technology operations, office moves, and continuous improvement of end-user services. - Provide advanced Tier 2 and Tier 3 technical support for hardware, software, and enterprise applications - Troubleshoot and resolve complex issues related to Windows,...