Client Support Specialist - Technical

Job Purpose The Client Support Specialist acts as a technical support resource to our clients utilizing ICE Mortgage Technology products, services, platform technologies, and workflows. The Client Support Specialist endeavors to deliver complete resolutions in a timely and consistent manner. This position is an integral part of our ICE Mortgage Technology front line customer support team focused on providing a high level of technical support and customer service. Responsibilities - Leverage technical expertise to assist clients in the use of their ICE Mortgage Technology software solutions - Resolve problems in a timely manner with minimal assistance for 85% of all cases...