Client Support Specialist, EMN

Hours for this role are 11:00 am to 8:00 pm Eastern time Job Purpose Provides in-depth product support to ICE Mortgage clients by resolving incoming inquiries through phone and e-mail communication. Administers the necessary requirements to resolve and maintain client accounts and ensures that the quality and utilization of Intercontinental Exchange (ICE) software products satisfy client needs. Collaborates with Operations, Sales, and Product Management teams to ensure client satisfaction and company initiatives are met. Responsibilities - Leverage technical expertise to assist clients in the use of their ICE Mortgage Technology software...