Client Support Specialist II - Data Services

Work Hours: 9:00 am to 6:00 pm Eastern time Job Purpose ICE Data Services is looking for a dynamic Client Support Specialist II to join our team. The position is an integral part of our front-line support team focused on real-time market data products. The ideal candidate will have a mix of strong technical skills and client facing experience. Responsibilities - Provide exceptional overall client experience to clients using time-sensitive, mission critical applications - Research, diagnose and respond to client inquiries in an expeditious, thorough and professional manner. This includes both reactive as well as proactive customer support - Thoroughly...