About The Role

Under specific direction, the Applications Support Specialist will provide technical support to Institute users on a wide variety of applications, systems and equipment. Will analyze, diagnose and resolve a broad range of complex user issues/requests in a dynamic and fast-paced environment. Will perform in-depth technical troubleshooting of software and connectivity issues for remote employees, assisting customers in gaining access to various systems, and monitoring for incoming issues to determine root cause and either fix or escalate. Will partner with...

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