Global Document Services Lead - Workflow

The Global Document Services Lead - Workflow is an integral part of Latham’s Global Document Services team (GLODOCS). This role will be responsible for the department’s readiness and ability to provide high-quality and on-time delivery of document services to attorneys, paralegals and legal professionals with optimal customer service, while coordinating department workflow, intaking document work requests, clarifying instructions, negotiating deadlines, communicating job statuses, maintaining the ServiceNow job queue, assigning work to team members, assuming project lead role on complex/multishift requests, and assuring that deadlines are met. This role will be located in...