Technical Trainer - Incident Management

Summary Technical Trainer – Incident Management Full-time Permanent 40 hours per week Why MAG Every year, East Midlands Airport connects over 4 million passengers with more than 80 destinations across Europe and is also the UK’s number one provider of pure freight services. Part of the largest UK owned airport operator group, MAG, East Midlands Airport supports over 6,000 jobs and generates around £300m each year for the region. At MAG, we recognise creating a first-class journey for our customers starts by creating a first-class career journey for our colleagues and we are committed to building inclusive environments in which our people can thrive. You’ll also have access to some great benefits including: 6% company contribution pension 22 days holiday plus bank holidays Free parking Subsidised public transport Discounts across 1000s of UK & Worldwide retailers The role East Midlands Airport has an exciting brand-new role for a dynamic technical trainer to join the training department to coordinate and oversee the training and exercise programmes for the Incident Management structure at the East Midlands Airport. This is an opportunity to work in a new training facility with state-of-the-art equipment to deliver excellent training packages. Duties include: - Coordinating and overseeing the training and exercising programmes for the Incident Management Structure of EMA. Delivering quality incident management training courses Developing course materials and presentations in line with company standards Developing and delivery quality assurance programmes Conducting assurance programme checks and coaching and staff delivering training Creating reports and improvement programmes to ensure best practice Delivering engaging training and exercise programmes to ensure knowledge retention and excellent colleague engagement Creating and delivering “new start” colleague training as well as refresher training programmes Delivering and maintaining a robust quality assurance programme for the Operational and Resilience exercises and training run by all Command and Control and Resilience Departments What do you need to be successful? Excellent communication skills both verbally and written Hold or be working towards a recognised training qualification (for example, Level 3 Award in Education and Training, or an equivalent qualification). Comprehensive knowledge of incident management Previously created, planned and delivered training packages Proven ability in developing and maintaining training processes, procedures and documentation Ability and confidence to deliver training programmes to a wide range of audiences from entry level to director level Excellent IT skills in all Microsoft packages Flexible to work, ability to engage with stakeholders around their schedules Equal Opportunities & Reasonable Adjustments We’re building something brilliant at MAG: a diverse team of Journey Makers who share our values and want to make a difference. We’re on a mission to be number one in our industry, and that takes talent in all its forms. With so many exciting roles across our airports and businesses, there’s space for your unique strengths to shine. Whether this is your first role or your next big step, we want to hear from you – even if you don’t think you tick every box. What matters most is what you bring. We’re proud to be a Disability Confident employer. If you need any adjustments to support your application or interview, just let us know. We’re committed to helping you perform at your best. At MAG, every journey matters. Our Colleague Communities play a big part in that: Women’s Network, Embrace (Race & Ethnicity), Fly with Pride (LGBTQIA+), Mind Matters (Mental Health), PACT (Parents & Carers), RespectABILITY (Disability & Neurodiversity), and the CAVU Global ID&E Affinity Group.