Manager Divisional Claims Auto

Position Summary: Mercury is seeking a Divisional Claims Manager to serve in a director-level leadership role over the Auto Claims organization and related operational workflows that support accurate claim routing, efficient handling, and strong customer outcomes across personal lines auto claims. This leader will oversee a geographically dispersed organization of ~200+ employees that includes Low Touch Claims, Coverage Investigations, Subrogation, Rental, Med Pay, and Theft/Fire. The role has accountability for operational performance, service, compliance, expense management, claim assignment accuracy, transfer governance, employee experience, innovation, change management, and leadership development.