Director Claims

Position Summary: Mercury is seeking a Divisional Claims Manager to serve in a director-level leadership role over the Auto Claims organization and related operational workflows that support accurate claim routing, efficient handling, and strong customer outcomes across personal lines auto claims. This leader will oversee a geographically dispersed organization of ~200+ employees covering auto casualty (early injury unit), auto liability (Claims Specialist I & II), and auto physical damage disciplines for personal claims; maintain overall accountability for people leadership, loss cost/expense management, customer satisfaction, and compliance. The role has accountability for operational performance, service, compliance,...