Senior Supervisor, Service Desk

The Service Desk Team is the first line of service for our employees and client-partners. The Service Desk provides technical assistance for our suite of products and infrastructure used by Clinical Services and Corporate abstraction teams (legacy Q-Centrix / Curation Solutions), ROI Specialists and Exchange Solutions teams (legacy MRO), or other corporate teams. The Service Desk Senior Supervisor has responsibility for management of the Service Desk and call center operations, spanning our combined support platforms, Freshdesk and Jira Service Management (JSM) issue resolution or escalation, and team performance.