Tier 2 APR Technical Support

OBXtek is staffing for a Tier 2 Advanced Problem Resolution (APR) IT Support Specialist. This role serves as a critical escalation point between the USDA’s National Tier 1 Service Desk and advanced Tier 3 support teams. This role provides in-depth technical support for hardware, software, networking, and account-related issues, ensuring timely resolution and exceptional customer service. Support is delivered onsite, including the walk-in facility, with flexibility to respond to fluctuating ticket volumes and special projects. Key Responsibilities:Incident Response & Resolution- Respond to escalated tickets from Tier 1 via the Remedy ticketing system.- Diagnose, troubleshoot and resolve issues related to VPN connectivity, password resets, and USDA-approved desktop software.-...