Client Advisor

We are committed to creating empowering, emotive, and everyday designs that allow our customers the means to express themselves authentically, in every occasion. #COLOROUTSIDETHELINES We are looking for who is ready to make a difference, into an intercultural environment made of love and passion, talents and out of the box thinkers. Marni is looking for a Client Advisor to join its team's Boutique in Milan . This role is ideal for a client-focused professional with a strong background in luxury retail, who is passionate about delivering exceptional service and contributing to business performance. PROFILE • Deliver a high standard of client service, ensuring an elevated and personalized in-store experience • Develop and maintain long-term relationships with clients, fostering loyalty and repeat business • Identify and maximize sales opportunities across all product categories • Apply effective selling techniques to anticipate and meet client needs • Capture and maintain accurate client data in CRM systems • Proactively engage clients to strengthen relationships and drive retention • Support the execution of in-store events and client engagement activities • Contribute to the development of the store’s local client network • Execute sales transactions accurately, including payments, returns, refunds, remote sales, and tax-free procedures • Maintain high standards of visual merchandising and store presentation in line with company guidelines • Ensure compliance with company policies and operational procedures • Support stockroom activities, including receiving, transfers, inventory, and reporting • Partner effectively with the store management team to support business objectives • Contribute to a positive and collaborative team environment. JOB REQUIREMENTS • Minimum 5 years of experience in retail; luxury experience preferred, with leather goods as a plus • Proven ability to achieve sales targets and build strong client relationships • Strong communication and interpersonal skills • Results-oriented with a client-centric approach • High attention to detail and organizational skills • Proficiency in Microsoft Office (Word, Excel, Outlook) and CRM tools • Fluent in English; additional languages are an advantage. WHAT WE OFFER • CCNL Terziario Commercio • Salary range (gross annual): € 25.500 - € 30.000 • Commissions The recruitment process is also open to candidates belonging to protected categories as defined by Italian Law No. 68/1999. #MRN Creativity at Marni comes from differences. We nurture an inclusive environment where unique talents, cultures, and perspectives are recognized and encouraged to evolve together.