About The Role

This role offers the chance to serve as a trusted technical expert at the center of PowerPlan's customer experience. As a Support Architect, you will be the escalation point for complex issues across PowerPlan's enterprise tax, accounting, and workflow platform — triaging and resolving problems that require deep application knowledge, code-level analysis, and strong customer communication. You will work closely with customers, internal engineering teams, and junior support staff to diagnose root causes, drive resolution, and build the technical knowledge base...

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