Service Manager Aquafinity

Position Purpose: The Service Manager plays a critical leadership role within Aquafinity’s Technical Services division. This position is responsible for overseeing all aspects of field service operations, technician development, customer technical support, and project execution. As the primary leader of the service team, this role ensures that service standards, technical expertise, and operational processes align with Aquafinity’s goals for excellence, efficiency, and customer satisfaction.

This individual may lead a team of field technicians, oversee complex installation and maintenance projects, develop and implement service processes, and collaborate closely with sales, scheduling, and upper management. They will also provide support, mentoring, and training, ensuring that both our team and our customers receive best-in-class service and support.

Key Responsibilities

Team Leadership & Development

• Supervise, train, mentor, and evaluate service technicians and field personnel across assigned regions.
• Establish performance standards, conduct regular technician assessments, and create individualized development plans.
• Oversee technician recruitment, onboarding, discipline, and performance reviews.
• Foster a culture of safety, accountability, and continuous learning.

Support & Training

• Administrate on-site training, ride-alongs, and workshops for new and existing technicians.
• Provide technical assistance to territory sales managers and support sales efforts by contributing expertise during project bids and client presentations.

Operational Oversight

• Oversee daily field operations, including scheduling, technician deployment, and workload balancing.
• Manage service routes and collaborate with scheduling and inside service teams to ensure efficiency and timely project completion.
• Develop and implement standard operating procedures (SOPs) to improve service quality, safety, and operational efficiency.
• Coordinate safety programs, ensure certification compliance, and enforce adherence to company policies and regulatory standards.

Project Management

• Lead and manage multiple projects simultaneously, from planning through post-construction support.
• Conduct job site visits, oversee bids, contracts, permitting, and installation documentation.
• Monitor equipment and inventory levels and coordinate procurement as needed.
• Audit completed work for quality control and adherence to company standards.

Customer Relations & Support

• Act as the main point of contact for customers on all technical and service-related matters.
• Respond promptly to customer inquiries, resolve complaints, and ensure high satisfaction levels.
• Provide remote and on-site technical support to clients when required.
• Support the growth of preventative maintenance programs and other service-related revenue streams.

Financial Management & Strategic Growth

• Assist in the preparation and management of departmental budgets, including expense tracking and revenue forecasting.
• Identify and pursue opportunities for revenue growth through enhanced service offerings and preventative maintenance sales.
• Contribute technical expertise to business development initiatives and strategic planning.

Emergency Response

• Remain available for emergency calls and respond promptly to critical service issues.

Direct Manager/Direct Reports

• Reports to Director of Technical Service/Director of National Service
• May lead a team of field technicians in their respective Region(s) if applicable

Travel Requirements

• 20-50%

Minimum Qualifications

• Strong leadership, mentoring, and interpersonal skills.
• Expert-level knowledge of aquatic systems, pumps, motors, water chemistry, and filtration.
• Proficiency in ERP systems, project management tools, and payroll software.
• Strong organizational and multitasking abilities with excellent problem-solving skills.
• Clear and professional communication skills for interaction with clients, team members, and management.
• Financial acumen and experience managing departmental budgets.

Preferred Qualifications

• N/A

​ Minimum Education

• Bachelor’s degree in Business Management, Construction Management, Engineering, or a related field preferred.
• Equivalent combination of education and 5+ years of experience in the aquatics industry, service operations, or project management considered.

Minimum Years of Work Experience

• 5+ years of experience in the aquatics industry, service operations, or project management considered

Certifications

• Certified Pool Operator (CPO) or Aquatic Facility Operator (AFO) certification preferred or required within 6 months of hire.

Work Location: In-office and remote in field

The base salary for this position typically falls within the range of $76,000.00 to $98,800.00 annually. Starting wage may vary based on a number of factors including, but not limited to, the position being offered, location, education, training, and/or experience. SRS Distribution offers additional competitive and non-financial benefits. Depending on the role, associates may also be eligible for performance-based bonus programs, commissions, profit-sharing programs, car allowance or automobile and fuel program, and reimbursement for travel expenses in accordance with company travel policy.

Job Location

Aquafinity - Santa Ana

2221 Standard Ave Santa Ana, CA 92707

As an Equal Employment Opportunity (EEO) employer SRS Distribution Inc., including all its subsidiaries, provides job opportunities to qualified individuals without regard to actual or perceived race, color, creed, religion, national origin, sex, gender, age, disability, gender identity, sexual orientation, citizenship status, uniform service, veteran status, marital status, genetic information, physical or mental disability, or any other characteristic in accordance with applicable federal, state, and local EEO laws.

If you are an individual with a disability or a disabled veteran and require a reasonable accommodation in applying for any posted position, please contact Human Resources at US: 855.556.3221, or by email to: [email hidden] with the nature of your accommodation request and include the Business name, location and title of the job opening. Please allow one (1) business day for a reply.

All employment offers are contingent upon successful completion of a background check and drug screen, as permitted by law.

Competitive weekly/bi-weekly pay, discretionary bonuses, 401(k) with company match, Employee Stock Purchase Plan, paid time off (vacation, sick, volunteer, holidays, birthday, floating), medical/dental/vision, flexible spending accounts, company-paid life and short-term disability, plus optional long-term disability, and additional life insurance. All benefits subject to eligibility.

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Should a Candidate be submitted to fill a position by a recruiting or staffing services agency (“Agency”), the Company has no obligation to pay the Agency any fee for submission, offer, placement or any service without a fully executed contract of service covering the engagement.