Account Manager, Enterprise

Overview Account Manager– Employee Benefits Location: (Remote / Hybrid / On-site – [Add details]) At Alera Group, our Employee Benefits team helps employers design, implement, and support programs that care for people and strengthen organizations. We’re seeking an Account Manager, Spending Accounts who will provide direct support in system setup and day-to-day service requests, ensuring a seamless client experience and operational accuracy. About Alera Group Founded in 2017, Alera Group has grown to become the 14th largest broker of U.S. business. We serve clients across Employee Benefits, Property & Casualty Insurance, and Financial Services. With offices nationwide, we combine national strength with local service through a deeply collaborative approach. This role will focus on supporting spending account (FSA/HSA/HRA and related) clients through implementation setup, routine service requests, and basic issue resolution—while maintaining accurate records and partnering closely with Onboarding, Client Success, and internal operations teams. Why Alera Group Make an Impact: Your work supports businesses and individuals in protecting what matters most. Grow With Us: We invest in development, mentorship, and long-term career growth. The Collaborative Way: We believe in accountability, teamwork, and shared success across all offices and lines of business. National Strength. Local Heart: Scale, resources, and expertise — with relationships that feel personal. Responsibilities What You’ll Do / Your Impact Client Partnership & Risk Strategy Support clients with renewals, claims coordination, policy analysis, and benefit program execution for large, complex employer groups Collaborate with carriers, vendors, and internal stakeholders to ensure accurate and timely service delivery Contribute to client retention and growth initiatives by supporting Account Executives and maintaining strong client relationships Operational Excellence Maintain documentation in agency management systems and benefits administration platforms Ensure compliance with regulatory requirements and accuracy of benefit materials, contracts, and communications Support audits, reporting, and internal quality control processes to uphold Enterprise service standards Strategic Contribution Assist in identifying coverage gaps, plan enhancements, and risk mitigation strategies for large group clients Partner on new business opportunities, including RFP coordination, proposal development, and implementation support Qualifications What You Bring Required 1–3+ years of experience in employee benefits, health insurance, or related client service function Experience in client service, consulting support, or benefits administration Strong communication and relationship management skills Ability to manage multiple priorities in a fast-paced, dynamic environment Preferred Experience with benefits administration systems, carrier portals, and agency management tools Strong analytical and problem-solving capabilities Professional certifications such as CEBS or Life & Health License (or ability to obtain) Core Competencies Detail orientation Accountability and follow-through Collaborative mindset Client-first thinking Benefits and EEO Language Compensation: Salary range: $80,000 – $100,000 per yearEligible for performance-based bonus: [Yes/No – if applicable] Benefits: Alera Group offers comprehensive benefits including medical, dental, vision, life and disability coverage, 401(k), generous PTO, and more. Work Model: This role is [In-Office / Hybrid / Remote] [Add time zone or location preferences if needed] Professional Development – Alera Group Academy At Alera Group, growth isn’t left to chance. Through Alera Group Academy , we provide structured development opportunities designed to help you expand your expertise and build a meaningful career. You’ll have access to: Role-specific learning paths Leadership development programs Technical and compliance training Industry certifications and continuing education support Peer learning and knowledge-sharing communities Whether you’re deepening technical expertise or preparing for leadership, we’re invested in helping you grow. Licensure & Certifications (If Applicable) This position may require: Active [State Life & Health License / Property & Casualty License / Series 6/7/65/66 / etc.] Ability to obtain required licensure within [X] months of hire Ongoing continuing education to maintain active status We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other protected class. Alera Group is committed to protecting your privacy. Please review our Privacy Policy to understand what personal information we may collect and use as part of your application process. #LI-KK1 #LI-In-Office, #LI-Hybrid,#LI-Remote, #Nationwide