National Service Manager

Manage all aspects of field service support in the U.S. and Canada. Drive service to customers that promotes maximum satisfaction and excellent customer experience while ensuring profitability that meets established corporate goals and objectives. Present service strategy and performance to senior management. Manage the Technical Support Department, including leadership, coaching, performance management, conflict resolution, and employee relations support. Lead field safety initiatives, champion accident investigations, and report on safety metrics. Manage the service van fleet and the STEER program. Lead the escalation resolution process with a strong focus on customer support, timely issue...