Fraud Agent I

Fraud Agent I is responsible for reviewing Verafin alerts and analyzing potentially suspicious activity across multiple banking channels to determine whether there is confirmed or suspected fraud, ensuring timely and accurate alert dispositioning. Based on this assessment, the role assigns cases to Fraud Investigators for further review and resolution while also investigating routine fraud alerts as needed. The Fraud Agent I takes immediate action to protect customers—who may be victims or suspected of fraud—by initiating preventative measures, supporting real-time fraud mitigation, and escalating concerns as appropriate, all while delivering a positive customer experience. This role...