Digital Branch Team Lead

Directly leads, develops and supervises the Digital Support Specialist team working with the Digital Branch Manager to drive performance by meeting and exceeding established goals, ensuring an end-to-end legendary customer experience on all digital channels and platforms while managing and balancing risk. This role will be responsible for ensuring the team is adequately trained, developed and engaged in all aspects of customer support, sales and service. This Team Lead will work closely with the Contact Center Training & Quality Control Admin to mitigate any critical exceptions identified for their direct reports as well...