Manager of Client Experience

The Manager of Client Experience functions as a Client Advocate, Key Representative and/or single point of contact from ABM, ensuring excellence at the point of service and client expectations are met. The MCX is responsible to execute, advise and manage quality, compliance, and governance programs to ensure that ABM’s services and associated operational processes are consistent for our multi-location Commercial Real Estate Clients (CRE) established standards. The MCX role includes, but is not limited to, executing, and ensuring ABM’s operational processes, procedures, and systems, administering strong governance, and facilitating reporting and quality control mechanisms. Lastly, the MCX role is responsible for ensuring their client or portfolio of clients has a positive and successful experience along their journey with ABM ultimately facilitating improved client retention and growth opportunities.