IT Service Desk I

Join a dynamic and growing team! Your primary responsibilities will include providing outstanding service and technology support to approximately two thousand colleagues. Support will include resetting passwords, unlocking accounts, providing first response to tickets, triaging incoming tickets, gathering additional information for escalation and providing a warm handoff to higher tiers and other groups within IT. You'll be an integral part of the banks proud culture of simply being kind when serving our colleagues and clients. Along with the key functions listed below,...