Medicaid Support Specialist - Navigator Certification Required

The Medicaid Support Specialist provides expertise and assistance to field staff in Medicaid enrollment and eligibility processes. They communicate policy changes, escalate issues to leadership, and help ensure proper payer reimbursements. The role coordinates with operations, utilization management, and claims to prevent unnecessary costs. Responsibilities also include supporting internal process improvements and maintaining compliance with Medicaid billing guidelines. This role plays a key part in optimizing Medicaid enrollment outcomes and operational efficiency.