About The Role

Be the primary point of contact and build long-term relationships with customers
Help customers through email, phone, online presentations, screen-share and in person meetings
Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors
Ensure the timely and successful delivery of our solutions according to customer needs and objectives
Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
Forecast and track key account metrics
Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis
Responsible for working with the Sales team to onboard and integrate new clients and developing existing client relationships
Liaise between the customer and internal teams
Onboard resources for client projects

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Offshore Account Management