Collections Specialist (First Party)

Why Sentry Credit?

After 30 years in the debt resolutions space, Sentry Credit began our most exciting chapter yet by joining the TrueML family in 2025. Now, our story continues as we expand our team beyond Everett, WA and into Lenexa, KS; where we can partner more closely with TrueAccord as we revolutionize the debt resolution industry.

What you'll do

• Be a Financial Guide: Engage directly with consumers, utilizing your strong communication and negotiation skills to understand their unique situations and skillfully guide them to resolve outstanding account balances.
• Drive Positive Outcomes: Proactively manage a variety of communication channels—including inbound and outbound calls, email, and chat—to establish effective payment solutions and achieve account resolution goals.
• Exceed Expectations & Unlock Growth: Specialists who consistently meet and surpass key performance indicators (KPIs) for 6+ months unlock promotion opportunities!
• Champion Our Mission: Uphold the highest standards of quality and compliance, embodying our empathetic approach to debt recovery.
• Innovate & Collaborate: Work within a vibrant call center environment, contributing to a team that's constantly finding new ways to help consumers achieve financial stability.

Who you are

• A Natural Persuader: You possess excellent professional communication and interpersonal skills, coupled with a genuine desire to influence positive outcomes. Prior experience in sales, customer retention, or in a role where you’ve handled objections & rejections is a strong benefit
• Solution-Oriented: You're skilled in problem-solving, negotiating, and resolving conflicts, always looking for the win-win.
• Driven & Detailed: You have a keen eye for detail, strong critical thinking abilities, and are motivated by achieving results.
• Adaptable & Resilient: You thrive in a fast-paced, evolving environment and can expertly prioritize multiple tasks to ensure successful completion.
• Empathetic Professional: While results-driven, you're deeply committed to providing best-in-class customer service with compassion and understanding.

Qualifications

• High school diploma or GED required.
• High sense of ownership, resilience, and reputation for dependability
• Experience as a Collections Specialist, Collector, Collection Agent, Recovery Specialist, or similar is NOT required, but nice to have