Print and Mail Services Specialist

Print And Mail Service Specialist Position Summary This role supports daily print production and mailroom operations to ensure accurate and timely delivery of outbound patient communications. The position focuses on high-volume document handling, mail preparation, and operational efficiency in a production-driven environment. Job Duties and Responsibilities Print outbound patient letters and documentation on a daily basis Operate mailroom equipment, including inserters and postage meters Prepare, sort, and distribute outgoing mail in accordance with carrier requirements Ensure accuracy and quality of printed materials and mail assembly Coordinate daily mail handoff to courier/carrier Track, record, and report daily production and volume metrics Maintain organized workflows and meet daily processing deadlines Respond to basic customer requests or inquiries in a professional manner Monitor and replenish mailroom supplies (paper, envelopes, toner, etc.) Maintains printer fleet tools/databases Qualifications (Education, Experience and Certifications) High School Diploma or equivalent required Prior experience in print production, mailroom operations, or high-volume document handling preferred Strong attention to detail and organizational skills Ability to perform repetitive, production-based tasks with consistency and accuracy Basic comfort with computers and production equipment (no advanced IT knowledge required) Professional demeanor and ability to communicate effectively Preferred Experience Experience operating inserters, printers, and/or mailroom equipment Familiarity with production metrics tracking or reporting Background in healthcare mail operations or regulated environments (a plus, not required) KNOWLEDGE, SKILLS, And Abilities Excellent customer service skills Good project management skills and ability to prioritize tasks Strong technical knowledge of network and site-specific printers, and company products Working Conditions, MENTAL AND PHYSICAL DEMANDS Typically works in an office environment with adequate lighting and ventilation, and a normal range of temperature and noise level Requires internal contact within department and with other corporate personnel, and external contact with customers, agencies, vendors, etc. Work assignments are diversified. Examples of past precedent are used to resolve work problems. New alternatives may be developed to resolve problems Modest physical effort is required. Work does require walking, standing, bending, reaching, lifting or carrying objects that may weigh up to 50 lbs. (e.g., papers, books, files and small parts, etc.) Requires moderate dexterity – regular application of basic skills (calculator, keyboard, hand tools, and eye/hand coordination The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.