Key Account Manager - medior (m/f/n)

Summary

We’re looking for an experienced Key Account Manager (m/f/n) to help us grow and strengthen partnerships with our small and medium business (SMB) clients. You’ll play a key role in driving renewals, upsells, and cross-sells of our cybersecurity solutions — while ensuring every client feels supported, valued, and confident in choosing us.

Job description

This role is focused on 60% business development and 40% account farming.

The primary focus is on smaller customers, while also providing support to our senior BDM colleague.

What you’ll do

• Build and maintain strong, long-term relationships with SMB clients to support growth and retention.
• Manage the full post-sales process — from onboarding to renewals and expansions.
• Understand each client’s business goals and recommend solutions that meet their needs.
• Handle and resolve client issues promptly, maintaining trust and satisfaction.
• Negotiate contracts and ensure timely delivery on all client commitments.
• Identify and close renewal, upsell, and cross-sell opportunities within your assigned accounts.
• Drive pipeline generation and revenue growth through proactive account management.
• Deliver accurate forecasts and keep sales activities updated in Salesforce.
• Meet or exceed quarterly and annual revenue goals and quotas.
• Lead regular business reviews (in person or virtual) to discuss progress and uncover new opportunities.
• Present and promote our cybersecurity solutions through demos, events, and targeted campaigns.
• Collaborate closely with resellers and internal teams to build new pipeline and support clients effectively.
• Coordinate sales activities across teams and ensure smooth communication and execution.
• Continuously develop product and market knowledge to stay ahead of industry trends.
• Shadow senior colleagues when needed to learn best practices and strengthen your sales expertise.

What you’ll bring

• 2-3 years of professional experience in a field sales (software or tech industry).
• Experience in cybersecurity, SaaS, or SMB technology sales is a strong advantage.
• Solid understanding of CRM systems; Salesforce experience preferred.
• Strong negotiation and account planning skills, with a consultative sales approach.
• Excellent written and verbal communication skills in English and Danish/Swedish language.
• Proven ability to build trusted client relationships and manage complex accounts independently.
• Self-driven, organized, and detail-oriented with a passion for achieving results.
• Team-oriented mindset and willingness to learn from colleagues and coaching.

#LI-MK1 #LI-Hybrid #mid-senior
Primary location

Copenhagen

• Additional locations
• Time type
• Full time