Legal Office Services Specialist

Legal Senior Onsite Service Specialist - Mailroom POSITION PROFILE ‎ Provides direct hands on support within a legal office environment setting. Performs various ‎office support tasks which may include one or more of the following areas of responsibility: ‎copy, production, and scanning, mail and shipping, direct floor support, hospitality assistance, ‎conference room set up. A Senior Legal Onsite Service Specialist must possess a high level of ‎presentation skills, interpersonal etiquette, and customer service skills to communicate with senior ‎level attorneys, partners, clients, opposing counsel, vendors, staff, and others. This position ‎reports directly to a Senior Site Manager.‎ DUTIES AND RESPONSIBILITIES • Providing excellent, consistent and professional customer service inside a law office of ‎‎200 people‎ • Processing incoming and outgoing mail and packages • Tracking and ordering office supplies • Assisting the Ricoh Copy Center and Hospitality departments as needed • Performing four daily scheduled mail delivery and pick up runs • Keeping a fluctuating personnel and mail route database up to date • Proficiency in MS Office Suite (Excel, Outlook, Word, PowerPoint) and Adobe Acrobat • Being responsible for the Mailroom section of the annual Ricoh Site Certification • Regular usage of a postal meter, and familiarity with associated US Postal regulations • Familiarity with UPS shipping • Familiarity with FedEx shipping • Interacting with the other offices belonging to the firm, and assisting them remotely as ‎needed ‎ ‎ QUALIFICATIONS (EDUCATION, EXPERIENCE AND CERTIFICATIONS) • Requires high school diploma or GED and 1-2 years of related work experience.‎ • Minimum of 2 years' experience in legal industry is preferred.‎ • Ability to provide an excellent customer experience, utilizing strong customer service, ‎personal and communication skills.‎ • May require a violation free, valid driver's license and minimum levels of auto insurance ‎coverage per RICOH Policy.‎ ‎ KNOWLEDGE, SKILLS AND ABILITIES • Working knowledge of copier and other related equipment and repair is preferred.‎ • Ability to utilize a mixture of hardware and software to support functions such as cost ‎recovery, document management and advanced workflow • Requires knowledge and understanding of shipping/receiving procedures.‎ • Basis electronics knowledge is preferred.‎ • Possesses ability to work independently and flexibly to complete projects.‎ • Possesses ability to determine correct method and packing material as well as check ‎packing slips for accuracy of incoming materials.‎ • Possesses ability to comprehend instructions concerning mail delivery.‎ • Possesses troubleshooting and problem solving skills.‎ • Possesses ability to read and comprehend written technical information in the form of ‎manuals, parts books and related publications.‎ • Possesses excellent customer relations skills and excellent verbal communication skills.‎ ‎ ‎ WORKING CONDITIONS, MENTAL AND PHYSICAL DEMANDS • Requires frequent exposure to copier/fax machine noise, toner and changes in room ‎temperature and may be exposed to frequent paper cuts from the handling of paper and ‎opening of boxes.‎ • Requires exposure to various weather conditions when walking is necessary between ‎buildings and exposure to location equipment can present opportunities for injury or ‎accidents.‎ • Makes daily telephone/in-person contact with customers, employees, managers and/or ‎Dispatch Department and occasional telephone contact with vendors and equipment ‎repair people.‎ • Dealing with tight deadlines and quick turnaround times imposes high stress levels.‎ • Some physical effort is required which may involve long periods of standing, walking, ‎bending, reaching, stretching, climbing or similar activities as well as lifting or moving ‎items weighing up to 50 lbs. and in pushing or pulling machines on wheels, which may ‎weigh up to 400 lbs., in order to move for repairs. Walking between buildings may be ‎necessary.‎ The above statements are intended to describe the general nature and level of work being ‎performed by people assigned to this job. They are not intended to be an exhaustive list of all ‎responsibilities, skills, efforts or working conditions associated with a job.‎