Site Manager

Site Manager-Operations Supervisor Are you a hands-on leader who enjoys building strong teams, delivering exceptional customer service, and improving operational performance? We are seeking a Site Operations Supervisor to oversee daily onsite operations at a client location serving the Public Defender and Superior Court systems. This role combines team leadership, customer relationship management, and operational oversight in a fast-paced document management environment. What You'll Do Lead and support a team of up to six onsite employees. Manage day-to-day document scanning, records management, and production operations. Build strong relationships with client stakeholders and serve as the primary onsite contact. Ensure service level agreements (SLAs), quality standards, and productivity goals are met. Coach, train, and develop team members while fostering a positive workplace culture. Analyze workflows and identify opportunities to improve efficiency and service delivery. Assist with staffing, scheduling, reporting, inventory, and operational planning. Support technology, equipment, and process-related troubleshooting as needed. What We're Looking For 3+ years of operations, customer service, or business services experience. 2+ years of team leadership or supervisory experience preferred. Strong organizational and problem-solving skills. Excellent communication and customer relationship skills. Comfortable using technology, Microsoft Office 365, and business systems. Ability to balance multiple priorities in a dynamic environment. Why Join Us? Opportunity to lead a critical customer-facing operation. Visible impact on team success and client satisfaction. Career growth and leadership development opportunities. Collaborative and supportive work environment. The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.