Call Center Sales Agent - Winter 26.27

• Seasonal Winter 26.27
• Work, Play, Get Paid, and Enjoy the Perks!

• Work Location: 10 Snowshoe Drive, Snowshoe, WV 26209
• Pay: 15.50 per hour
• Start Date: September 14th
• Seasonal: Seasonal work involves temporary employment tied to specific times of the year.
• Schedule: May require working early mornings, weekends, and holidays

Employee Perks

• Free skiing and snowboarding privileges at Alterra resorts + Discounts on Ikon Passes!
• 401k plan available to any employee over the age of 18
• Discounted Friends and Family Lift Ticket Vouchers
• 30% off Snowshoe food & beverage locations (excludes alcohol), 30% off soft goods like clothes, 15% off hard goods like skis at Snowshoe owned retail locations.
• Pro Deals from some of the industry’s top brands such as North Face, Darn Tough, and many many more!

Why Work with Us?

Join our Contact Center as a Sales Agent and be the first point of contact for guests at Snowshoe Mountain Resort! We're seeking hospitality-driven individuals to help turn vacation dreams into reality. Enjoy a generous benefits package, potential work-from-home options, and commission on sales. If you’re professional, friendly, and dependable, we want you on our team!

Job Responsibilities

• Provide friendly, quality customer service.
• Develop in-depth knowledge of products, including Lodging, Season Passes, daily tickets, Ski School, and Ikon Pass.
• Become proficient in sales systems (training provided).
• Assist with trip planning by building itineraries, educating guests, upselling activities, and answering resort questions.
• Stay updated on resort and system knowledge.
• Use professional selling techniques aligned with Quality Tracks standards.
• Collaborate with team members and other departments.
• Cover 8-hour phone shifts, with potential for longer hours during peak times.
• Ensure exceptional follow-up for guest satisfaction.
• Address and resolve guest complaints effectively.
• Maintain strong customer service and safety awareness, following instructions accurately.
• Adhere to grooming standards and demonstrate punctuality.
• Work collaboratively as part of a team.

Education

• High School Diploma or GED

Preferred Experience

• Previous Call Center Experience

• ​All Information above is subject to change at any time.
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations.
• Snowshoe is an equal opportunity employer.