Service Specialist *No experience required! Excellent Benefits!

▶︎ Job Details

• Job Title: Service Specialist
• Client: Retail Company
• Working Location: Santa Clara, CA 95050
• Working style: On-site
• Employment Type: Full-time
• Salary: DOE (approximately $23-27 per hr)

▶︎ What will you do

This position supports customers with choosing, ordering, and fitting eyewear under the supervision of a Dispensing Optician. The role focuses on providing excellent customer service, working well with team members, and assisting the Store Manager and Assistant Store Manager as needed.

Customer Service & Sales

• ・Greet customers in a friendly and professional manner
• ・Understand customer prescriptions and needs to recommend suitable lenses, frames, and features
• ・Help customers select, order, fit, and adjust eyewear
• ・Take basic facial measurements (such as pupillary distance and frame size) under supervision
• ・Explain prices, warranties, return policies, and proper eyewear care
• ・Handle payments, sales, returns, and cashier duties
• ・Respond politely and honestly to customer questions or complaints

Store & Team Support

• ・Maintain a clean, organized, and professional store environment
• ・Arrange eyewear displays according to company standards
• ・Receive, check, and organize inventory shipments
• ・Keep accurate customer and sales records following privacy rules
• ・Attend staff meetings and required training sessions
• ・Work positively with coworkers and management
• Technical Support (with supervision)
• ・Adjust and fit eyeglasses using tools and heating equipment
• ・Assemble eyeglasses by cutting and fitting lenses into frames
• ・Assist with eye exam equipment and basic computer systems when needed

Optional / Additional Duties

• ・Answer customer emails or phone calls when requested
• ・Help organize inventory in storage areas
• ・Perform other tasks assigned by supervisors

▶︎ Required Qualifications & Skills

Qualifications

Education

・High school diploma or GED required

Experience

• ・No experience required
• ・Sales or cashier experience is a plus

Skills & Abilities

• ・Strong customer service skills
• ・Good communication and listening skills
• Basic math skills
• ・Ability to learn through training
• ・Teamwork and positive attitude
• ・Time management and problem-solving skills
• ・Manual dexterity and attention to detail
• ・Comfortable using computers and basic office systems