Network Support Technician – Japanese Bilingual

Network Support Technician – Japanese Bilingual ▶︎ Job Details ・ Job Title: Network Support Technician – Japanese Bilingual ・ Working Location: Los Angeles, CA 90017 (On-site) ・ Working Style: On-site ・ Employment Type: Full-time ・ Salary: $21.64/hour ・ Benefits: Competitive Benefit ・ Visa Support: No (Must have legal authorization to work in the U.S.) ・ Working Hours: Rotating shifts (5 days/week, including weekends and holidays) - 7:00 AM – 3:00 PM - 3:00 PM – 11:00 PM - 11:00 PM – 7:00 AM Shift schedule rotates weekly. ・ Language: Japanese and English (Business level required) ▶︎ Key Responsibilities: • Provide 24/7/365 operation and maintenance support within the Network Operation Center (NOC). • Monitor and support network infrastructure, data centers, backbone equipment, submarine cable systems, and international transmission services. • Troubleshoot network and infrastructure-related issues and escalate when necessary. • Support IT solution services and ensure stable operation of critical systems. • Work collaboratively with internal teams to maintain high service availability and reliability. • Participate in rotating shifts, including nights, weekends, and holidays. ▶︎ The Right Candidate Will Possess: • Strong communication skills in both Japanese and English. • A proactive attitude and willingness to work in a 24/7 operational environment. • Basic technical troubleshooting skills and an interest in networking and IT infrastructure. • Flexibility to work rotating shifts, including night shifts and weekends. • A customer-focused mindset with strong teamwork abilities. ▶︎ Required Qualifications & Skills: • Business-level proficiency in Japanese and English (spoken and written). • Basic PC skills, including Microsoft Windows, Word, Excel, and other standard office applications. • Ability to work rotating shifts, including nights, weekends, and holidays. • Legal authorization to work in the United States without sponsorship. • Prior experience in network operations, IT support, telecommunications, or data center environments is preferred but not required. ▶︎ Benefits: • Medical, Dental, and Vision Insurance • Basic Life Insurance and AD&D Coverage • Short-Term and Long-Term Disability Insurance • Flexible Spending Account (FSA) • 401(k) with Company Match • Paid Time Off (Vacation, Sick Leave, Floating Holidays) • 13 Company Holidays per Year • Tuition Reimbursement Program • Employee Assistance Program (EAP) • Wellbeing Solutions Program