Front Desk

Front Desk

Location

Hyderbad

Reports to

Principal

Employment Type

Full-time

Job Purpose

To be the first point of contact for visitors, parents, and staff while providing administrative and clerical support to ensure the smooth functioning of the school’s front office.

Key Responsibilities

Front Desk Management

• Greet and assist visitors, students, parents, and staff in a professional and courteous manner.
• Answer and direct phone calls to the appropriate departments.
• Manage the reception area to ensure a welcoming and organized environment.

Communication & Coordination

• Handle general inquiries via phone, email, or in person.
• Distribute messages, notices, circulars, and mail to staff and students.
• Liaise with internal departments and external vendors as needed.

Student & Parent Interaction

• Assist parents and visitors with check-in/check-out procedures.
• Maintain accurate records of student attendance, late arrivals, and early dismissals.
• Support with student admission and orientation procedures, as needed.

Administrative Support

• Maintain visitor logs and ensure compliance with school security protocols.
• Manage courier dispatch and receipt.
• Assist with scheduling appointments and school events coordination.
• Provide basic clerical support including data entry, filing, and document preparation.

Technology & Systems

• Use school software systems for attendance, communication, and scheduling.
• Update contact information and databases regularly.

Qualifications & Skills

• Bachelor’s degree or equivalent (preferred)
• Prior experience in a school or customer-facing role (1–3 years)
• Excellent communication and interpersonal skills
• Professional appearance and demeanor
• Proficient in MS Office and basic IT tools
• Ability to multitask and remain calm under pressure
• Knowledge of school management software (desirable)
• Fluency in English; knowledge of other languages (a plus)

Working Conditions

• Office hours typically align with school timings (e.g., 8:00 AM – 4:00 PM).
• Must be punctual and reliable.
• Occasional extended hours during school events or admissions season.

Personal Attributes

• Friendly and approachable
• Discreet and trustworthy
• Detail-oriented and organized
• Culturally sensitive, especially in a diverse international school environment